Wednesday, March 7, 2007

Great bureaucratic innovations in service

Out of sight, out of mind:

Public officials seeking simple solutions to tough problems should take note of the USPS's excellent new retail standardization program which allows the removal of clocks from retail areas. "We want people to focus on postal service and not the clock," said Stephen Seewoester, Dallas spokesman for the U.S. Postal Service.
Here's another good one: don't print the "tax deducted" on pay stubs.